Effective Date: May 10, 2025
Thank you for shopping with Shonen Street! Below you’ll find everything you need to know about our shipping process and return/exchange policies.
Shipping Information
Shipping Locations:
We currently ship all across Pakistan. For international orders, please reach out to us directly via email.
Processing Time:
All orders are processed within 3–5 working days. Handmade items (like clay figures or custom neon signs) may take longer to prepare — we’ll notify you if there’s any delay.
Delivery Time:
- Major cities: 2–4 business days after dispatch
- Remote areas: 4–7 business days
Shipping Partners:
We work with trusted courier services like Leopard, TCS, and Trax.
Shipping Fees:
Shipping charges are calculated at checkout based on your location and product weight.
⚠️ Custom Neon Signs Notice
Our neon signs are custom made and vary in size, packaging, and fragility. Because of this:
- Shipping charges may be higher than standard products
- Customers outside of Karachi are kindly requested to contact us before placing an order so we can discuss delivery options and charges
📧 You can reach us at contact@shonenstreet.com
Please Note:
- Neon signs do not come with any warranty
- We do not accept returns or exchanges on neon signs damaged due to voltage fluctuations or improper usage
- If there’s an issue with the adapter, we may be able to assist you in sourcing a replacement
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can track your parcel directly on the courier’s website.
Incorrect Address / Missed Delivery
Please ensure your shipping address is correct. If a package is returned due to an incorrect or incomplete address, you may be charged for redelivery.
Returns & Exchanges
We want you to be happy with your purchase! However, since many of our items are handmade or made-to-order, we only offer returns in the following cases:
Eligible for Return or Exchange:
- You received a wrong item
- The item was damaged during delivery
📩 Email us within 7 days of receiving the item at contact@shonenstreet.com with your order number and clear photos of the product.
Not Eligible for Return:
- Minor imperfections on handmade items
- Change of mind or personal preference
- Items returned after the 7-day window
- Used or damaged products not due to shipping
- Custom neon signs (especially in cases of voltage damage or misuse)
Refunds (if applicable)
Once we’ve inspected the returned item:
- Approved refunds will be processed to your original payment method within 7–10 business days
- For Easypaisa/JazzCash refunds, we may request your account details
Return Shipping
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- We recommend using a trackable shipping service for returns
Questions?
We’re here to help!
Reach out anytime at contact@shonenstreet.com